I used this hotel for car parking for flying at Stansted. I dropped my car off with no problems and then was handed a ticket for the way back which I lost during my holiday. I didn't think it would be a problem as i had my confirmation email giving details of the car park booking and my car but... More

When we arrived back to pick our car up from the hotel car park, we noticed some damage on the rear bumper, which was brought to the attention of the staff,it was pointed out to me that they do not except any liabilty for the damage,the customer service is Terrible I even phoned the Manger the following day, who did... More

We spent one night at this hotel with 15 Days parking and were very pleased with the choice.The room was clean, quite spacious, which is important as we had 2 suitcases,the bed was comfortable.It is very good that the hotel runs their shuttle bus to the airport terminal 24 hours and as we had a very early start it was... More

Just stayed here on the Wed 30th May 2013, and has by far been the worst hotel experience i've ever had. Woke up, after an early night, to find a large gathering of Ants, yes Ants, having a drink from my cup of tea that a member of my party kindly made me the previous night. There were also Ants... More

We booked this hotel in September 2012 for one night with 15 days free parking in May 2013. Just to be sure a week prior to our trip I rang and asked them to confirm the booking. They said they had no record of me booking at all. I sent them the original e mail and got a response confirming... More

Check in was quick. Room was very large... tea and coffee making facilities in the room. Was noisy as could hear others checking in at 2am. Left our car for the 7 days of our holiday and paid £18 extra for the transfer to the airport. Which was ok. Took 30 mins to get picked up on our return though.... More

Our room was quite spacious and comfortable, but not luxurious.It probably represented good value for the price, but service was quite poor. Once you leave the reception area, the decor is quite uninspirational. The evening restaurant has a comprehensive Asian menu - OK if you like curry etc. but there is no real alternative. The food was in fact very... More

Used the De Sallis park and ride service on three occasions recently (the perils of pre booking). On the first time we found the large burly driver both surly and uncommunicative. On the second occasion I had to, after fifteen minutes waiting for transport to the airport, remind reception staff that I was still waiting. Words were then exchanged between... More

A few weeks ago I parked my car in this hotel for a weekend but unfortunately I missed my flight and they didn't refund me the money having parked my car for less than an hour. Nothing. I asked them "I haven't got the service, at least you could only charge me the 50%" and the responsible said "Is not... More