It's pretty good value for Japan and the staff are friendly and helpful but there are a few things that let it down. The curfew is a bit odd and doesn't make sense as I came back at 3am one night and there were several staff about and I got in without any issues. The lift is particularly annoying, there's... More

I've been travelling for a while now, and this is the best hostel I have been to yet. It was very clean and quiet and the staff was amazing. We were even able to rent bikes through the hostel for very cheap. The only downsides would be the curfew, which we didn't have to worry about because we were so... More

I stayed here two nights and that in my opinion it was okay for that period. As other reviews say - a lot of old japanese ppl in the hostel for some reason. The only good place to meet other travellers is the common room which is very big and has a lot of room for you to just go... More

Ace was the first place I stayed during my trip and it made for a good start. I didn't quite understand how to get from the airport to Ace on the subway but the guy at the front desk was very patient with me in explaining which lines to take. I'm sure after my fifth call, he got a bit... More

Overall, Ace Inn was a decent but very quiet hotel. They were quite strict and rigid in their rule setting which kind of killed the mood. I found a lot of older people would stay at this kind of hotel and you could tell by the atmosphere in the top floor common room. It was a really big common area... More

I had to find a place to stay close to the pick up point for getting an early morning coach to Fuji Q Highland. The Ace Inn was basic and good value, the staff member on the front desk didnt speak English though and even though I tried to speak as much Japanese as I could he seemed like he... More

I checked in here at the ace inn quite late on a Friday. About 9:30pm and there was still a very friendly staff member waiting to help. My first night was a bit rough (most likely because I had been travelling for 12 hours before I arrived). Anytime anyone opened a curtain I was woken up and the metal lockers... More

I was charmed by Ace Inn Shinjuku. The staff are really friendly and have heaps of local knowledge. After the earthquake - when no one seemed sure what trains were running - the staff did their best to find out. The ninth-floor lounge was a great space to meet other travellers. I stayed on a the mixed capsule floor. I... More

We stayed here the other day and wasn't sure about the capsule hotel, as it turned out everything was very good, we used the hostel as a base to see a bit of Tokyo, and even though we had checked out we were allowed to leave a lot of luggage there while we did some sight seeing. Beds were comfortable... More