We had arranged for a small wedding at the hotel and were extremely disappointed. We received the poorest service ever. No attention was given to this event, the other luncheon taking place simultaneously seemed to have been more important. Service staff continuously disappeared and seemed to be completely overwhelmed with the request for more bread and butter. When we asked...
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We booked a "Deluxe" room at this hotel 8 months in advanced. When we got to the hotel, we got a room that looked more like a prison cell than the one shown in the hotel photo or the description of the room. We advised the front desk clerk that the room assigned was not a "deluxe" room with "Sweeping...
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It goes without saying that we are really sorry to hear how upsetting your stay at our hotel was and first of all we would like to express our deepest apologies for all the inconvenience caused.
Although trying very hard it was to our disappointment as well that we failed to exceed your expectations towards the room as well as...
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Stayed here for 2 nights for a business meeting. Old castle-type hotel built by or for Queen Victoria though what got her here beats me! My room overlooked a golf course amidst pine trees with views to Frankfurt in the distance. Very large and comfy room. Best of all, the staff were excellent - almost too polite! Ordered room service...
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Mit Ihren netten Zeilen über Ihren Aufenthalt in unserem Hotel haben Sie mir und meinen Mitarbeitern eine große Freude gemacht....
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Hotel fantastic!
A castle that keeps all remodeled medieval style! Very nice place!
The service was exceptionally and helpful staff.
Recommended !!!
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Vielen Dank für die Kommentierung Ihres Aufenthalts im Schlosshotel Kronberg.
Komplimente dieser Art machen uns sehr glücklich und stolz.
Wir...
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I stay anavergare 40 to 60 nights a year at diffrent Hotels and this was an experience to say the least. Most details and service were in top class and alot of the major Hotel chains should learn from Schloss. Make sure you stay in the main building as the rooms are better. We ate the first night in the...
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It was a great pleasure to read your comments regarding your recent stay at the Schlosshotel Kronberg. Thank you for sharing your positive impressions.
I really hope that your travel plans will bring you soon again to Kronberg and the Schlosshotel Kronberg we are looking forward to welcome you again.
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Visited here for the second time in March 2012 and was just as bowled over as I was the first time I visited. this time, however, I got to stay in room 406. This has got to be one of the more unique rooms in the hotel - it is a single room (literally: the bed is only big enough...
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Reviewed 4 April 2011
Hotel is in a wonderful location not far from Frankfurt. Very historic and well preserved. A member of the Small Luxury Hotel association. The likes of US Presidents: Eisenhower, Clinton, and Kennedy stayed here along with several European Kings and heads of state. I stayed their with my wife and two young children. When we checked in, the room we...
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Wir hatten die Freude, Sie im Schlosshotel Kronberg begrüßen zu dürfen. Für Ihren ausführlichen Erfahrungsbericht über Ihren Aufenthalt möchten wir...
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We stayed for three nights over New Years in the Schlosshotel. While the building is stunning, the hotel operations are not up to standard, especially given the price. Let me start in order. When we arrived the sink was broken. Unfortunately, no maintenance was on side so that it took several iterations to get this fixed. Well, this can happen...
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Thank you ever so much for your comment. We do appreciate you taking your time to report about your stay and deeply regret that it left such a bad impression on you. Rest assured we take your comments very serious and have already taken steps to rectify our shortfalls as commented.
However in this particular case we would also love...
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My husband and I stayed here during the first stop of our tour through Germany, the Czech Republic and Austria in September, 2011. Words really can't describe this experience. I had read a lot about this place before we booked our trip and I was adamant about staying here eventhough flying into Frankfurt took us a bit out of the...
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Dear Kitty33,
I would like to thank you for these wonderful comments. So many heartening compliments about our hotel and our staff are more than we could wish for. We always try to fulfill all our guest wishes and to make every guest happy and in your case, we had obviously achieved our goal. This can be only reached with...
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I have stayed in other locations close by Kronberg, due to my work office being close by. This was certainly the best experience so far: the hotel location is great and all the staff I encountered were extremely polite and helpful. I certainly plan to return here next time I am in Kronberg and hopefully with my family also. Based...
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Dear Tony,
it was a great pleasure to read your comments regarding your recent stay at the Schlosshotel Kronberg. I am very happy that we were able to exceed your expectations and that you felt comfortable in our hotel. The team member on the front desk who provided you excellent hospitality service will be especially happy about your feedback.
I...
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