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All 1 Penkridge hotels »

Mercure Stafford South Hatherton House Hotel

3.0 of 5
Pinfold Lane, Penkridge ST19 5QP, England
Hotel amenities
Ranked #1 of 1 hotels in Penkridge
4.0 of 5 stars 90 Reviews
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90 reviews from our community

    Trip type
Traveller rating
    23
    34
    17
    8
    8
Date Rating
David C
Warrington
1 review
4 of 5 stars Reviewed 9 February 2012 NEW

Just back from 4 night stay on business. Overall stay very enjoyable, but spoiled by some items that could be so easily sorted. Arrival - Friendly check-in. Room fine except no bath towel or trouser press, which were quickly supplied. More concern in room 220 was the boiling hot water that came out the cold tap. Running the tap for... More

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Denise N
Baldock, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Just got back from this hotel, after staying for 2 nights. Food at dinner was fantastic. It took me ages to decide what to have, because it sounded so appealing on the menu & we were not disappointed when the food arrived! The room was nice & big and the bed was very comfortable. The location of the hotel is... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
3 February 2012

Dear Guest Thank you for your comments as it is always helpful to receive feedback. I will pass your comments to the rest of the team, especially David and I will hopefully see you back in the not too distant future. Kind Regards Adam Thompson General Manager More

john_thain
Posted by an Accorhotels.com traveller
East Kilbride, United Kingdom
4 of 5 stars Reviewed 28 January 2012

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
30 January 2012

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BooDerby_UK
Derby, UK
2 reviews
1 helpful vote
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

After booking a weekend break in this hotel thought I would have a quick look at reviews and wonder why some people moan about everything. My husband and I had a nice big room which although could do with a lick of paint, was spotlessly clean. All of the staff were extremely lovely and helpful and the food was some... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
25 January 2012

Dear Guest Thank you for taking the time to place this review and hope that your next visit is as pleasurable and memorable as this one was. Kind Regards Adam Thompson General Manager More

HertfordshireKatie
hertfordshire
Contributor
11 reviews
6 helpful votes
4 of 5 stars Reviewed 12 January 2012
3
people found this review helpful

Spotlessly clean with comfortable bedrooms adequately furnished. My husband and I would agree with other guest's comments about the bed being too firm. My husband being woke by outside noise complained in the middle of the night saying the bed was so hard his back ached and he sat up to ease it.. Lovely swim in a very small but... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
13 January 2012

Dear Guest Thank you for your kind comments, I will pass them on to all of my team. I appreciate for your feedback, the Maintenace manager and I will look into the comments concerning the noise immediately. I will hopefully see you back in the not too distant future. Kind Regards Adam Thompson General Manager More

Posted by an Accorhotels.com traveller
Bernardswiller
2 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
10 January 2012

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Pam M
Stansted Mountfitchet, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

My husband and I recently stayed at this hotel for two nights and I have to comment on our experience. The staff were very helpful and attentive, the food was absolutely wonderful, as good as any 5 star hotel. The bedrooms were clean and comfortable. My husband found the bed a little too firm but this is a frequent complaint... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
5 January 2012

Dear Guest Happy New Year Thank you for taking the time to place this review and hope that your next visit is as pleasurable and memorable as this one was. Kind Regards Adam Thompson General Manager More

Julie0794
Crewe, United Kingdom
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

With a friendly greeting on arrival, we were shown to our very smart large bedroom, we could not fault the cleanliness of the room. We enjoyed a lovely lunch time meal in the comfortable lounge area and took advantage of the wide range of complimentary papers and magazines. The food was perfect, well presented, the service from the staff at... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
2 January 2012

Dear Guest Thank you for your kind comments - I have passed on your praise onto the rest of my team and we will look forward to welcoming you back to the Mercure Stafford South Hotel. Kind Regards Adam Thompson General Manager More

Patricia W
Saffron Walden, United Kingdom
1 review
5 of 5 stars Reviewed 13 December 2011

This hotel is the best one we have stayed at . The hotel was very smart and we could not fault the cleanliness of the rooms. Our bedroom was large, comfortable and the bathroom was also very large and clean. The hotel manager and his staff went out of their way to make everthing right. We thoroughly recommend this hotel. More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
22 December 2011

Dear Guest Sorry for the delay in my reply. Thank you for taking the time to place this review and hope that your next visit is as pleasurable and memorable as this one was. Kind Regards Adam Thompson General Manager More

botanicbill
Posted by an Accorhotels.com traveller
Taunton, UK
1 review
4 of 5 stars Reviewed 28 November 2011

I have stayed at this hotel several times since it became part of the Mercure chain. The staff have always been very friendly and helpful but the decor is much improved and the facilities I use - not the activity centre - are fine. Rooms are comfortable and have good beds. The food is Ok - freshly prepared but not... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review
29 November 2011

Dear Guest Thank you for your kind comments - I have passed on your observations to the rest of my team and my Head Chef. I will take your observations on board regarding the restaurant menu and Leisure Centre; and ensure you we have plans for those areas in the near future. I look forward to welcoming you back to... More

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Mercure Stafford South Hatherton House Hotel Also Known As

  • Stafford Quality Hotel
Address: Pinfold Lane, Penkridge ST19 5QP, England

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Mercure Stafford South Hatherton House Hotel
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