Rooms are very tired , even shabby , a surprise for 700 + per night for a couple . We had heard this was the 1# Onsen ryokan in japan, and made a special trip there from Tokyo Saw three increasingly depressing rooms filled with shabby western furniture, and one attached Tatami room , peeling paper , rust stains, and... More

Kagaya is famous for its service, and i think it's not over-rated. hotel itself isn't so value for money, but the service is REALLY GOOD! not much to see in the neighborhood or the area, and the transportation to Nanao isn't so easy either.

You are greeted by a line of women dressed in kimono, taken to your room by one and fitted out with a Yukata that you can wear throughout your stay. The lady that takes you to your room becomes your room attendant and is the one that fits you with your Yukata and shows you how to wear it. She... More

Went their on company trip. Arrived by bus and greeted by traditionally dressed hotel staff. The service was impeccable and the onsen spectacular. What a great experience and oh yea the view was awesome.

Stayed there a few years ago, and although for only one night, the experience was unforgettable. Our family joined a tour group to Japan, and Kagaya is one of the hotels we stayed. The moment we arrived(we arrived on a bus), all the employees of the hotel lined up at the front to make us feel like mega VIP. The... More