I went on the Grayline one day Niagara Falls tour from New York. My main purpose for going was to get videos and photos of the falls from both the Canadian AND USA sides. My itinerary was: 0630 picked up at hotel in Manhattan 0920 plane (Jetblue) takes off for Buffalo Airport from JFK. Lands at 1025 1045 on tour... More

my husband and I went but in aug. 2010. we really enjoyed the tour. it was amazing and the tour guide man was funny. i think its a great experience for us since it was our first trip there. i really reccommend it to everyone, couples and family More

The Grayline tour of Niagara Falls is a total rip-off. You can see more for less than one third of the cost by simply doing the state park 5-attraction day-pass. The only things you really want to experience are the Maid of the Mist boat trip and the Cave of the Winds walk. These guys pretend to be the concierge... More

We planned our trip to Toronto very carefully and at the suggestion of the Concierge at our hotel, Le Germain, reserved seats on the GrayLine Bus Tour to Niagara Falls. GrayLine is out to please the customer. We made several phone calls asking questions about our upcoming trip and they were always very helpful. We were told we would be... More

I took a great tour yesterday....but I came on here to post a great review and read how someone tried to cancel their tour and only got a 50% refund....right on the ticket stub that I have in front of me it states the cancellation policy... A 24 hour cancellation notice, prior to departure, is required for a full ticket... More

I bought a tour for $100 a person, but then tried to cancel an hour later and they said that the best they could do was 50% off. Unbelievable. During the conversation, I caught them in several lies. I can't believe a business like this is in business. More

Booked using Grayline twice whilst in NYC in November/December. Once to Amish Country and again two weeks later to Niagara. The experience with Grayline has been excellent and the days trip were well run, it was heaps of fun. The Niagara guide was fantastic and seeing the Falls whilst it was snowing (and without the summer crowds) is something to... More

A must do for first timers to Niagara Falls and for those who have a short stay in the city. We did the "American Adventure" tour which cost $79.00 and lasted four hours. It was easy to book right in the hotel lobby. Definitely worth the money and the time went by very fast. We did the early tour at... More

The start of the Tour was terrible - we were picked up 20 minutes late by a man who didn't identify himself or say hello, then dropped at the airport with no explanation about what would happen next. Eventually our driver returned and he gave us boarding passes (we were not seated together) and then we were sent off -... More