Anything you want to do or go in or around Key West - lots of helpful information and help given- take your time (and your$) and spend at least a day in KW - maybe 2 or 3 but definitely not much more More

This is not a traditional visitors center with info about the general area, but a reservation center for the Keys, which may be helpful for some. We were not greeted and they were quite negative about us using the coupon for a free give-away---it was a coolie. Not worth the stop unless you want a sales pitch for reservations...best to... More

Usual Key's pick up a flyer place. Good place to park your car if you want to hop on the Old Town Trolley or Conch Train. Both give tours of Key West with commentary by the guide/driver. More

The staff were knowledgable and informative and gave us lots of useful information, plus coupons and maps. More

I just stopped in 6/16/11 and had a great experience. I was looking for info about my upcoming fishing trip to Big Pine. I received a ton of help from Melissa, resulting in a boat rental for two months that I have been looking for for some time. Maybe all the bad reviews have led to a change, because my... More

Didn't find the employees rude or unwilling to help like the previous reviews. However, we were staying in Big Pine Key and though they are located there, they had little to no information about that area. The information they had for tours, trips and rental companies in Key West were limited to a select few that they "suggest". I suspect... More

Looks like zero improvement since the February 2010 review, it may be even worse now. We called in the afternoon and were told they were open until 7:30. We got there at 5:45 and were welcomed with - actually not even a hint of welcome - but rather, an uninviting, cold comment about "closing in a few minutes", well ahead... More

I found the Key West Visitors Centre (Big Pine Key) on the drive down to Key West, but was first guided there by the AAA 2010 Florida Guidebook. The staff were rude and unwilling to help. The customer service was poor - no line-up or take-a-number system , even on a busy day - and when it was my turn... More