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All 249 Hanoi Attractions »

Halong Phoenix Cruiser Day Tour

73 Ly Nam De Street, Hoan Kiem District, Hanoi 84430, Vietnam
+84 43 747 8006 / 42 2136688
Ranked #61 of 149 tours in Hanoi
4.0 of 5 stars 52 Reviews
Type: Tours
Owner description: Discover the splendors of Halong Bay aboard the Halong Phoenix Cruiser, a wooden junk that combines classic beauty with modern comfort. Designed with...... more » Owner description: Discover the splendors of Halong Bay aboard the Halong Phoenix Cruiser, a wooden junk that combines classic beauty with modern comfort. Designed with Asian traditional junk, luxurious and elegant. From the moment you step on board, you will feel pampered. Our professional crew and experienced captains can take you to explore tranquil scenery in the safest conditions. « less
Useful Information: Activities for young children, Activities for older children
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52 reviews from our community

Visitor rating
    20
    14
    11
    2
    5
Date Rating
London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2012

I booked the day tour at Halong Bay through my hotel due to having limited time. I was picked up by my guide Suan ( meaning spring in Vietnamese ) at 8 am from my hotel. The journey is a little long nearly four hours to the Bay but thats not a problem and during which time Suan kept us... More

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Buffalo, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 8 May 2012

College students that I am teaching in Hanoi recommended this tour to Ha Long Bay and Cat Ba Island to me. The tour included the bus ride to Ha Long, two days and a night on a boat, and a night and day on Cat Ba Island. First, if you visit the North of Vietnam, you must visit these places.... More

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Brisbane, Australia
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

My daughter and I recently did the 3 day 2 night Halong Bay cruise with Halong Phoenix Cruiser. We chose the itinerary which included the kayaking option. I feel I am being quite picky about this cruise but given there is a lot of competition in this market it might be wise to do some more research before selecting Halong... More

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See 4 more reviews by JazBaz for Hanoi
Vestal, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 April 2012
1
person found this review helpful

Beginning on the bus from Hanoi, we met a couple from Australia and a single traveler from our state (New York) with whom we had all our meals while on the cruise. This added to the fun and adventure of the cruise. The food was good. The cabins were comfortable. The staff was friendly. Ha Long Bay has an incredibly... More

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Kutztown, Pennsylvania
Top Contributor
738 reviews 738 reviews
Reviews in 224 cities Reviews in 224 cities
760 helpful votes 760 helpful votes
4 of 5 stars Reviewed 3 March 2012
1
person found this review helpful

We just did a two day, one night tour on the Halong Phoenix. The part on the cruise was very satisfying and pleasant. The boat was an old fashioned, somewhat weathered brown ship (the law says now they all have to be white) with a comfortable en suite room with a safe, alot of tasty food, mainly seafood, served family... More

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See 14 more reviews by Pnemiller for Hanoi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 February 2012
2
people found this review helpful

I normally slightly over rate most hotels or tours however I will tell it like it is. We were running late as we had to stop for others they had last minute booked on board. We sat for 1/2 hr in the bus. We then got to the boat and you could see everyones disappointment that this was a whit... More

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Anna Nguyen, Guest Relations Manager at Halong Phoenix Cruiser Day Tour, responded to this review
27 February 2012

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience... More

Kuala Lumpur
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 17 February 2012
2
people found this review helpful

We booked Phoenix Halong Tour with Awesome Travel. We were picked up at 8.30am from the hotel. Sunny, one of the tour guide, met us the at hotel lobby and we were ushered to a 18-seat Hyundai mini bus. The journey to Halong took approximately 4 hours. The road to Halong is narrow and can get a little bumpy. At... More

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See 3 more reviews by BudgetPaik for Hanoi
Anna Nguyen, Guest Relations Manager at Halong Phoenix Cruiser Day Tour, responded to this review
19 February 2012

Thank you so much for taking time to write an useful review on Trip Advisor. It is an honor for us to welcome you on Halong Phoenix Cruiser. I appreciate your comment about our services. Rest assured that we are always doing our best to live up to our long term commitment to create memorable experiences in Halong Bay. Hope... More

Victoria, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

Guides are uninterested and inattentive The entire itinerary was missed by at least an hour. There was no expert kayaker to guide, in fact the guide wanted to just talk about his personal life and had little interest in us seeing Halong Bay or kayaking. Barely paddled and was behind the group for all of the kayaking and when he... More

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See 10 more reviews by Victoriatraveller_9 for Hanoi
Anna Nguyen, Guest Relations Manager at Halong Phoenix Cruiser Day Tour, responded to this review
7 January 2012

Dear Mrs. Victoria, It is with great concern that I address an incident you experienced with our service. After hearing of this issue, I would like to make an apology on behalf of our company. The problems that you mentioned have been brought to the Product Department which is in charge of monitoring all the services including tour guide, car... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 December 2011

We stayed 3 days and 2 nights with Phoenix. One night on the boat which was a nice change, very comfortable but it only motored to a spot where about 50 other junks all park and didn't move from there. From there we went on motor launch to a big cave (stalactites etc very touristy and very well worn, nothing... More

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See 2 more reviews by colin m for Hanoi
Alan Pham, Director of Sales at Halong Phoenix Cruiser Day Tour, responded to this review
29 December 2011

Hi Colin, On behalf of Halong Phoenix Cruiser I firstly want to say thank you for choosing us as your companion on your trip to Halong Bay, Vietnam. I appreciate that you had give those feedback about our service. Firstly, about the boat, I must say that we tried to minimum the refreshment cost as much as we can. As... More

Perth, Australia
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 26 November 2011

Our two day trip to Halong Bay was a mixed bag of experiences. The Highlights: Halong Bay: spectacular and we were fortunate enough to have great, clear weather - a must see when in Vietnam!! The Junk - was very clean and comfortable - our room was lovely and met our expectations. The cooking demonstration - was interesting and hands-on.... More

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See 9 more reviews by OntheRoadAgain_VS for Hanoi
Alan Pham, Director of Sales at Halong Phoenix Cruiser Day Tour, responded to this review
29 December 2011

Hi, On behalf of Halong Phoenix Cruiser, I want to say thank you and I also very much appreciate that you has given out very details and objective opinion about our service. I’m so happy that you choose Halong Bay and Halong Phoenix Cruiser for your trip to Vietnam as Mark Zuckerberg did. I think you know him, the founder... More

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