the worst experience!! My mom is an elderly women and depends on rides to and from the airport. This is the second time that my elderly mom was left stranded by supershuttle at Long Beach airport with 6 other passengers. They never called or offer to arrange other transportation to get my mother home. Finally at 11pm a nice female... More

We took this shuttle form the airport to our cruise and back. It was by far the worst experience I have ever had! They were an hour and a half late to pick us up from the airport. The return service was even worse. We had to cram 19 people into a 15 passenger van. The whole process was beyond... More

The so called supershuttle service was three quarters of a hour late for the pickup, went out of Manhattan to pck up another passenger (another hour) and then to the airport. The driver did not seem to know where he was going as he kept getting on and off the freeway, we were nearly involved in an accident, went to... More

We used this both ways between JFK and Grand central. Coming from JFK I rang up and was told it would be 15 mins. 30 mins later he didnt turn up and eventually he did and we were crammed into this tiny minibus. However the driver piled in the luggage and we climbed in. I was horrified to see the... More

Like other comments I have just read I wish I could give this a zero rating. Traveled to JFK only to be greeted by a rude driver, who actually informed the passengers that if they don't like it they can get a taxi. On arrival in Manhattan he then proceeded to ask the passengers the locations of their hotels and... More

This shuttle was recommended by our hotel unfortunately. I wish I had read the reviews first. There was nothing good about this service from our hotel to JFK. Driver arrived a little early for our 3pm pickup and we proceeded to drive around Manhattan for a hour and a half. Of course then we hit traffic. Overall our ride took... More

We had used Supshuttle in other places in US so booked with NY lot. They were exactly on time and we were the first in but it didn't take long to fill the bus. It was just after peak hour so we were able to do a bit of sightseeing on the way to airport. Our driver zpent most of... More

I'm surprised at all the negative reviews - my husband and I had very positive experiences with SuperShuttle. There are a few things that you should be aware of, though: 1) If you are the first to be picked up, you will have to sit in the vehicle, maybe even quite a while, while the driver picks up other passengers.... More

My wife preceded me to NYC and thought I would not want to with the air train and this was cheaper then a taxi form JFK to Manhattan. I went down to the transportation hub and called and they told me they would be there in a half hour to pick me up. an hour came and went no shuttle... More