I think I am in the same boat of everybody with Balloon Sunrise lately. I bought the voucher in May 2011 for both of my parents-in-law's birthday in Oct. I rang and booked a flight for Oct initially, they rang and advised the balloon was getting repaired and looked like it won't be ready by the time our scheduled flight.... More

We were booked to fly on Friday 18 November, then find out on the night of 17 November that Balloon Sunrise have 'suspended operations'. All contact phone numbers are disconnected, only a tiny notification on the top of their website indicates that something is wrong. For over 12 months we have tried to use our gift voucher. Initially it was... More

Terrible Experience! We booked two tickets. The first time flight was canceled due to bad weather condition. Second time flight has been cancelled due to the Chief Pilot resigning at short notice. We thought this is strange that they should have back up plan. The text advised us to call their office. We called their office and it went straight... More

We paid our money 5 months back and after initial cancellations we were booked for flight on 7th Nov. A message saying Pilot resigned was sent to us and thereafter no response to emails and phones. NO REFUND, NO SERVICE.. I am going to VCAT, Police., press.. Message to all affected, let us get together and get our money refunded.... More

This was supposed to be a special birthday present from my husband. I dialled the contact number for departure details between 6.30-7.30 (about 60 times, must worn out speed dialling) last night for this morning’s ride – 12 November 2011. This was all according to my ticket instructions. Could not get through on either number – first thought – oh... More

I was due to fly on 4 November 2011 to be advised that the flight would be cancelled due to bad weather and to call the next to to reschedule. I called the next day to listen to a pre-recorded message advising that all operations are suspended and to contact them via email. I have sent numerous emails and have... More

I booked my balloon flight with Balloon Sunrise approximately 4 months ago, for myself and my sister, as a surprise for my sisters 30th birthday. The flight was due to be held this past Sunday, 6th November, however I receievd a text the saturday afternoon before the flight advising that the flight has been cancelled due to the Chief Pilot... More

Was given a voucher for xmas last year for the purpose to use for wedding anniversay on 31/10 upon arriving was informed due to bad weather the flight had been cancelled. I attempted at least 3 times to reschedule via phone and after numerous messages I received a call back. Upon explaining my situation purpose of the flight (wedding anniversary)... More

Balloon Sunrise is absolutely terrrible once it comes to customers satisfaction. They have failed to provide any proffessionalism in their business and with continous cancelations on the arrival at their business. They fail to contact customer/s before hand and wait till the customer arrives and tells the customer that their anticipation for a balloon ride has been cancelled. 2.5 hrs... More