I was really disappointed when I went to to Observatory Day Spa. Not as good as what it should have been. More

My friend treated me to visit to this spa as it is rated no 1 in Sydney. The spa and facilities were wonderful, the staff were great, friendly and helpful, and the treatment was excellent, all was clean and fresh. On the bad side the price is madness above $300, I would never pay this for my self. More

My husband bought me a voucher for a 60 minute massage at the Day Spa. I fell pregnant before the voucher expired so couldn't use it within the 6 month validity period. The staff - including the manager - were completely inflexible regarding using the voucher past the 6 month expiry date. Among the reasons given: the voucher is considered... More

I recently spent several hours at the Observatory Day Spa as a gift from my husband...I have to say that the treatments performed (facial, caviar exfoliation and massage) were wonderful. I wish i could say that about the Day Spa reception staff - who forgot to let me know that I needed to order my own lunch - and then... More

I was told this spa won an award for being the #1 spa in Sydney. The hotel is lovely and the spa was nice as well. there was a very nice swimming pool with its ow spa. Plenty of towels and everything was clean. They had a special where you buy a treatment and get one free. It was very... More

This hotel really sets the standard for how guests should be treated. Our stay was flawless. All of the staff were professional, respectful, and provided delightful service. The attention to luxurious detail was most impressive and pleasurable. My partner and I were celebrating our civil partnership ceremony, having been together for fourteen years. Our stay at the Observatory made it... More

Came here for evening drinks after dinner for a friend's birthday dinner. Had a female singer performing live - found it a bit loud and the mood was rather boring. Hotel looks very traditional - not your morden funky type. Feels over-rated and nothing out of the ordinary. More

We stayed here November of 2008. Our luggage was gone through and items stolen. Hotel staff unhelpful. Most disturbing is that my credit card company called me recently regarding a potential Credit Card Fraud attempt originating from Australia. I have no other details but I can share with you that the only place where the crooks could have gotten the... More

We just left the hotel and would not go back again. We found the staff very helpful and friendly. But the rooms need a good bit of work. Our bed was very uncomfortable. Our room was just above the banquet room with a wedding on Sunday evening. The noise was so loud that we needed to change our room so... More