France Tourisme

33, Quai des Grands Augustins, 75006 Paris, France

(33)1 53 10 35 35

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Ranked #126 of 161 tours in Paris

63 Reviews

Type: Tours

3 visitor photos

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63 reviews from our community

Jim L

San Diego, California

1 review

“Unscrupulous Operation”

Reviewed 24 May 2012 NEW

Upon purchase of our vouchers for a day trip to Versailles, we were informed there was no price break for our fourteen-year old son and that the cost was 36 euros. Arriving at Versailles we learned there is no admission cost for children under 18 years of age (All tickets are 15 euros apiece). Surely France Tourisme knew this fact... More

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Stickman1

Canberra, Australia

Senior Contributor

30 reviews

Reviews in 21 cities

8 helpful votes

“Beware!”

Reviewed 21 May 2012 NEW

person found this review helpful

My wife and I took a Paris by night tour on 23 April 2012. The bus goes past a number of attractions, and makes a photo stop of about 10 minutes at the Eiffel Tower. The other stop is at the Moulin Rouge, where my wife got out to take some photos. And then the bus took off while my... More

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Dear client, I pay attention for your commentary and I sincerely thank you for having pointed out the malfunctioning of these 2 tours. Concerning the incident with your wife during the Paris City Tour by Night, I truly apologize for the inconvenience; I can imagine how you and your life have panicked. I do not know what happened but normally,... More

Marcelhehle

2 reviews

3 helpful votes

“Terrible!!!”

Reviewed 16 May 2012

person found this review helpful

We booked a trip to Mount St.Michel. Just outside of Paris on our way to St.Michel we were informed that we could only stay there for 2 hours because the bus had to leave at 15:00. They didn't even give us an explanation why we had to leave this early. So in the end we had to sit in the... More

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Dear client, I am in charge of the products for France Tourism and I really wanted to answer you personally. We sincerely regret that your experience did not reach your expectations, nevertheless, let me give you some explanations. Concerning the length of the Saint-Michel Tour, you have to know that it is the same problem for every other tourism company... More

vacancer

Melbourne

Senior Contributor

44 reviews

Reviews in 24 cities

25 helpful votes

“No "guide" just paying for rushed bus transportation to Giverny”

Reviewed 15 May 2012

I normally just travel by public transport to sites such as Giverny which are easy to get to. However, feeling a little tired and lazy, I booked an afternoon trip to Giverny with France Tourism. The trip was nearly an hour late in starting (so I would have got there much faster on public transport). The "guide" did nothing more... More

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Dear client, We thank you for your commentary. We sincerely pay attention to our clients’ opinions. I just wanted to tell you that these last days, our quality service tour made the same report as you did. That is the reason why, the length and the content of the excursion have been corrected in order to answer the legitimate expectations... More

fabiana s

Barcelona, Spain

1 review

“Didn´t do what we paid for”

Reviewed 11 May 2012

Yesterday - May 10th 2012 - we paid for a trip to Giverny and Versailles including pickup and return to hotel. We were in a group of 6 adults and one child. They left us at Versailles saying they were there on time and didn´t find us. The whole group was left behind.One of us were there at the meeting... More

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Dear client, I read your commentary with a lot of attention and I would like to give you some explanations. First of all, I would like to precise you that we do not propose the pick-up/drop-off to hotel for the Giverny-Versailles Tour, but only the pick-up to hotel the morning. Concerning the incident you met in Versailles for your return,... More

chipwig

chicago

Senior Reviewer

7 reviews

Reviews in 2 cities

3 helpful votes

“trip to Normandy”

Reviewed 10 May 2012

This tour company has received very mixed reviews on Tripadvisor, but our tour from Paris to Normandy and Bayeux was done well and delivered what it promised.There were four of us, and a guide. The guide, Adrian, was young but very helpful and pleasant.We were picked up at our hotel in an ample van (although it would have been crowded... More

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LiseInd

Jakarta, Indonesia

Contributor

11 reviews

Reviews in 8 cities

3 helpful votes

“Teribble service! They didn't respect senior people... left us at Versailes”

Reviewed 5 May 2012

I use this company tour service for trip to Versailles recently in April 2012. We booked 3 tour tickets with title "Versailles at your leisure" for me, my sister and my mom (77 years old). Versailles is beautiful; this is a "MUST SEE" attraction when you come to French. We never regret to come into this palace. We were really... More

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mrsafl

1 review

“Do not use this tour company!”

Reviewed 29 April 2012

I booked 6 days of tours with this company and after going on 2 of the tours I cancelled the ones where I could still get a partial refund. Forfeiting 20% was painful but it was better than spending any more time with this outfit. They are rude, disorganized and incompetent. As we were getting ready to leave on our... More

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Dear client, I am in charge of the products for France Tourism and I have read your commentary with a particular attention. In reply to your message, I just wanted to tell you that it is true: the line to come in the Versailles Castle can be quite long because of the security system, especially during the holidays. However, you... More

ARKIngdon

London & Kuala Lumpur

Reviewer

3 reviews

Reviews in 2 cities

13 helpful votes

“Still haven't received my refund for an appalling experience”

Reviewed 27 April 2012

I am still waiting for my refund for the appalling service I received from France Tourisme last year for a trip I booked to Versailles in August 2011. The people there are rude, arrogant, never return calls and ignore all emails when things go wrong- they are completely ignorant of any Customer Service.Avoid at all costs and go with one... More

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ARKIngdon has 1 more review of France Tourisme

“Despicable deceitful and arrogant, do not use them”

Reviewed 10 August 2011

Dear client, I have read your commentary with a lot of attention and I sincerely regret that your experience with France Tourism did not reach your expectations. In order to avoid the deception of our clients, I invite you to send me an email personally with all the details of your booking. I need to know exactly what happened in... More

DohaMikey256

Doha

1 review

“Moulin Rouge Show”

Reviewed 21 April 2012

We booked a complete package with France Tourisme for a Meal in the Eiffel Tower, a Seine River Cruise and the Moulin Rouge. However the bus for the transfer to the Moulin Rouge did not appear when we got off the boat or if did not pick up at the assigned point!! We complained in their office the next morning... More

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Dear Client, I tried to find your booking in our system but I did not find anything. Could you please send me an email with all the details of your booking? I really like to understand what happened. I sincerely regret the fact that you had not been satisfied by our service. Waiting for your news. Best regards, Lucie Chef... More