Where to start, at my arrival… I had booked through Booking.com, paid on arrival and was told to get an invoice I had to get it from Booking.com….. which was nonsense.. caused me no end of hassle, but received it 2 days later from where?… Isle of Mull hotel….
So I arrived at my room, TV not working, upon investigation found the comms cable disconnected… next to the bar for my meal… took 20-30 minutes for fish and chips, which was delivered by a gentleman in a suit with no tie on, look liked a fellow guest, not like other staff who were in uniform…meal was fine… tried again at reception for an invoice before heading to bed, same story, referred me to booking.com…sleep was fine… had a shower in the morning.. disaster stuck, water turned to a drip half way through… had to finish off filling a glass with water, al spare you the details…
Breakfast… no staff around, seated myself and had cereal and OJ from the buffet…. Then a waiter arrived, walks right passed me and gushes over a female guest “good morning how are you today “.. takes her order then walks passed me, I had to ask him if I could order… “certainly sir” order placed…out comes the female order , mines arrived 10 minutes later minus the toast I had asked for… then I was the invisible man trying to attract his attention for my toast….Breakfast food was great….tried again at reception for an invoice as I handed in my key for room 57.. same story referred to booking.com…Left hoping my day was less stressful than my stay….